HEALTH 2.0 13TH ANNUAL CONFERENCE | SANTA CLARA, CA | SEPT. 16-18, 2019

Patient Engagement: Lessons from Retailers

By Heather Munro, freelance writer focusing on emerging technology.

Passive patients? More like concerned consumers. Accustomed to convenience, transparency and personalization in their retail transactions, patients now expect the same from their healthcare.

This shift to consumerization means healthcare providers must begin to anticipate patients’ needs in order to close gaps in care. During his time on stage at the HIMSS19 Patient Engagement and Experience Summit, Dr. Roy Beveridge, SVP and Chief Medical Officer at Humana, noted that healthcare already has the tools to do just that.

To find out more about Beveridge’s thoughts on using technology to improve communication between patients and their providers, read Retail uses tech and data to engage its consumers — why can't healthcare? on MobiHealthNews.

 

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